Terms & conditions
The terms on which we provide treatments, bookings and shop orders.
These terms are a drafting starting point. Have them reviewed by a Maltese lawyer before they go live, particularly the guarantee, liability and consumer-rights sections.
Last updated: [insert date]
1. Who we are
Pest Control Management Malta, company registration C 00000, VAT MT 1234-5678, operator licence PCO/MT/0000, of Triq l-Industrija, Mrieħel, Birkirkara BKR 3000, Malta.
2. Quotations and prices
Prices published on this website include VAT at 18% and are based on a standard property of the size stated. A quotation given after a survey is fixed for 30 days. If the property or the infestation is materially different from what was described when booking, we will tell you before starting work and agree a revised price. We will never change the price without telling you first.
3. Bookings, rescheduling and cancellation
An online booking is a request, confirmed by us by telephone or email. You may reschedule or cancel free of charge up to 24 hours before the appointment. Cancellation inside 24 hours, or failure to provide access at the agreed time, may incur a €25 charge. We will contact you as soon as possible if we need to move an appointment.
4. Access and preparation
You are responsible for providing access at the agreed time and for completing the preparation instructions sent with your confirmation. Treatments carried out where preparation has not been done are less effective and may fall outside the guarantee. Please tell us in advance about children, pets, aquariums, beehives, protected species or anyone with a relevant medical condition.
5. Guarantees
Single treatments carry a 30-day guarantee, multi-visit programmes a 90-day guarantee, and annual plans are covered for the full term. If the treated pest returns within the guarantee period we will re-treat at no charge. The guarantee does not apply where: preparation instructions were not followed; the property was re-infested from an adjoining property or a source outside our control; recommended proofing works were declined; or conditions supporting the infestation (for example a defective drain, damp or accessible refuse) were not corrected after being reported to you in writing.
6. Payment
Residential work is payable on completion by card, bank transfer or cash. Commercial contracts are invoiced monthly or quarterly on 30-day terms. Interest and reasonable recovery costs may be applied to overdue commercial invoices in line with Maltese late payment legislation.
7. Liability
We hold public and product liability insurance. We accept liability for damage caused by our negligence. We do not accept liability for pre-existing damage, for damage to items not declared to us before treatment, or for loss of business, profit or revenue except where the law does not allow us to exclude it. Nothing in these terms limits liability for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.
8. Consumer rights
Nothing in these terms affects your statutory rights as a consumer under Maltese and EU consumer protection law.
9. Governing law
These terms are governed by the laws of Malta and disputes fall to the exclusive jurisdiction of the Maltese courts.
10. Contact
info@pestcontrolmalta.com.mt · +356 2100 0000