Privacy policy
How we collect, use and protect your personal information.
This policy is a starting point drafted for a Maltese pest control business. Have it reviewed by your data protection adviser and complete the bracketed details before publishing.
Last updated: [insert date]
Pest Control Management Malta (“we”, “us”) is the data controller for the personal data described below. We are registered in Malta, at Garage 21, Triq il-Kaccaturi, Hal Safi SFI 1260.
What we collect
- Contact details — name, telephone number, email address and the address of the property to be treated.
- Service information. The pest reported, the treatments carried out, products applied, photographs taken during a survey, and technician notes.
- Household information you choose to give us — for example the presence of children, pets, aquariums or someone with a respiratory condition. We ask for this only so treatments can be planned safely.
This website itself does not use analytics or advertising trackers, and it sets no tracking cookies.
Why we use it, and on what legal basis
- To provide the service you asked for — performance of a contract.
- To keep treatment records — legal obligation, since pesticide application records must be retained.
- To respond to enquiries — consent, or our legitimate interest in answering a question you asked us.
- To send marketing — consent only, which you can withdraw at any time.
Who we share it with
We share personal data only where it is necessary: with our technicians attending your property, with our accountants for invoicing, with a beekeeper where a bee relocation is arranged, and with a regulator or auditor where the law requires it. We do not sell personal data, and we do not share it for third-party marketing.
How long we keep it
Treatment records are retained for [insert period, commonly 5 years] to meet record-keeping requirements. Enquiry records that do not lead to work are deleted after 24 months. Accounting records are kept for the period required by Maltese tax law.
Your rights
Under the GDPR you may request access to your data, correction of it, erasure where we have no continuing obligation to hold it, restriction of processing, portability, and you may object to processing based on legitimate interests. Where processing is based on consent you can withdraw that consent at any time. To exercise any of these rights, email admin@pestcontrolmanagement.mt.
If you are not satisfied with our response, you may complain to the Office of the Information and Data Protection Commissioner (IDPC) in Malta.
Cookies and website technology
This website sets no tracking cookies. Nothing you type into a form is stored in your browser beyond the page you are on.
The website is hosted by Netlify, Inc., whose infrastructure processes standard server logs (such as IP addresses) to deliver the pages. Page typefaces are loaded from Google Fonts, which means your browser requests the font files from Google servers and your IP address is transmitted to Google in that request. Neither service is used by us to identify or profile visitors.
Contact
Questions about this policy: admin@pestcontrolmanagement.mt or 00356 99942327.